Asset Management

Problem

• Failure to renew discounts from vendors when initial discount terms ended
• Labor-intensive request and activation process
• Inability to allocate costs internally to the correct department
• Failure to cross-check provisioning promises with billing realities
• Failure to escalate urgent issues within the organization
• Failure to hold vendors accountable to SLA commitments

Solution

• Data Consolidation and Migration:
  • Circuit data was collected from disparate sources, including personal spreadsheets, emails, and paper records into a central repository with consistent data structures and reporting capabilities.
  • Data was groomed to provide a consistent level of quality regardless of its original source.

• Workflow and Business Rules:
  • Provisioning workflow was developed based on corporate business processes.
  • Each step was strictly enforced, creating individual accountability at each part of the process.
  • Escalations were automatically issued for any step in the process that departed from business rules.

• Adaptive Interface Controls:
  • Created a web interface that changed to reflect the way each user interacted with the system.
  • Users gained productivity by being able to find the information they needed more quickly than with a traditional interface.

Benefit